Booking Terms and Conditions
Last updated: August 2026
1. Your booking
A booking is confirmed when payment is accepted or, for an approved corporate account, when we issue confirmation. Please check the service, property address, date and access details in your confirmation and tell us promptly if anything is incorrect.
2. Prices and payment
The total shown at checkout is calculated from the selected service or service bundle and property size. Services shown as requiring a bespoke quote are confirmed separately before work is agreed. Where a 20% deposit option is selected, the remaining balance is due after the assessment or as stated in the booking confirmation.
3. Cancellations and changes
Full payments are refundable when the booking is cancelled more than 48 hours before the appointment. Booking deposits are non-refundable. If access is unavailable or the appointment is changed within 48 hours, contact us as soon as possible so we can explain the available options. If we need to change an appointment, we will contact you and offer a suitable alternative.
4. Property access and information
The customer is responsible for providing accurate property and contact details, arranging safe access to all areas needed for the booked service and telling us about known hazards or restrictions before the appointment. Areas that cannot be accessed may be recorded as not inspected.
5. Service scope and reports
Each inspection and report is limited to the scope of the service selected. It is not a guarantee that every concealed or inaccessible defect will be identified. Where a RICS service is booked, Skyline arranges an appropriately qualified professional and their applicable engagement terms and report scope will also apply.
6. Personal data
We use booking information to arrange and deliver the service, process payment and communicate with you. Further details are set out in our Privacy Policy.
7. Contact
Skyline Technical Services, 22 Langley Park Way, Sutton Coldfield, Birmingham, B75 7NX. Email info@skylinetechnicalservices.co.uk or call 0121 7989017.