1. Who We Are

Skyline Technical Services ("we", "us", "our") is a property services company based at 22 Langley Park Way, Sutton Coldfield, B75 7NX. We provide EPC assessments, retrofit assessments, RICS surveys, virtual tours, property inventories, and maintenance services. Contact: info@skylinetechnicalservices.co.uk | 0121 7989017.

2. What Data We Collect

Contact details: name, email address, phone number
Property details: address, postcode, property type
Booking information: preferred dates, service type, special requirements
Payment information: processed securely via Stripe — we never store card details
Communications: emails and messages you send us

3. How We Use Your Data

To process and fulfil your service bookings
To send booking confirmations, appointment reminders, and certificates
To respond to enquiries and provide customer support
To process payments securely
To comply with legal and regulatory obligations (e.g. lodging EPCs on the national register)
To improve our services and website

4. Legal Basis for Processing

We process your data under the following lawful bases under UK GDPR:

Contract: to deliver the services you have booked
Legitimate interests: to manage our business and communicate with you
Legal obligation: to comply with government and regulatory requirements
Consent: for any marketing communications (you can opt out at any time)

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

Stripe — for secure payment processing
Google — for calendar scheduling and email communications
The EPC Register / Elmhurst Energy / ECMK / Quidos — as required to lodge energy certificates
Trustmark / ABBE — as required for accreditation compliance
Regulatory authorities where legally required

6. How Long We Keep Your Data

We retain customer records for 6 years in line with HMRC requirements. EPC and survey records may be kept longer as required by law. You may request deletion of your data at any time, subject to any legal obligations we must fulfil.

7. Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict processing
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at info@skylinetechnicalservices.co.uk. We will respond within 30 days.

8. Cookies

Our website uses essential cookies required for the site to function. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and request your consent.

9. Security

We take data security seriously. Our platform uses encrypted storage and HTTPS on all pages. Payment data is handled exclusively by Stripe, which is PCI DSS compliant. We never store card numbers or financial credentials.

10. Complaints

If you have a concern about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the date of last update shown at the top.

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